Patagonia Halifax is pleased to offer an exchange/return policy as follows.
If you are not satisfied with any of our products at the time you receive it, you can return the item within 30 days of receipt as long as it is still in saleable condition. "Saleable condition" means that product is returned with tags intact, without any stains, scuffs, tears, or smells, and has not been washed. Proof of purchase is required for all returns; an invoice number will work and it is located at the top of your receipt or packing slip. All gift cards are FINAL SALE and cannot be returned.
To process an exchange or return by Mail, please complete a
Return Form, or use the form that came with your order.
You are responsible for all return shipping charges. Please ship the package with a carrier that can provide tracking and insurance. Patagonia Halifax will not be responsible for lost packages during return shipment. Freight Collect and C.O.D returns cannot be accepted and will be refused. Please note that Priority Mail is not an expedited service.
Ship Your Return or Exchange to the following address:
Returns and Exchanges
408 - 1496 Lower Water St
Exchanges by Mail
If you would like to exchange your product for another size while it is still in stock, simply create a new order at our website and send us your original purchase by mail using the Return Form. Once we receive the returned size, we will refund your credit card. Please allow up to two billing cycles for your credit to appear on your monthly statement.
For any billing needs, we will contact you via email or phone using the information provided. Please include your invoice, receipt or any other form that shows the value of items to insure you are credited correctly. Any item without receipt or proof of purchase will be credited at the last sale price in the form of a gift card. We are unable to refund credit card purchases beyond 30 days after the original purchase date. If the original purchase was paid for by credit card, and returned within 30 days of the original purchase date, Patagonia Halifax will credit the card for the returned item(s) upon receipt.
Items Returned for Repair
Please be sure to ship the item with a carrier that can provide tracking and insurance. Please note that Priority Mail is not an expedited service. Please include a complete description of the problem so the appropriate repair is properly completed. Garments returned for repair must be clean: please wash the garment before mailing it or a cleaning charge will apply. Please allow 4-6 weeks for repair completion.
1496 LOWER BREWERY MARKET
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