We believe Repair is a Radical Act. 

Repair Process

We’re happy to look at any Patagonia item that needs repair to see if the damage is something we can fix. We don’t charge for most repairs, but more technical items (think wetsuits, waders, etc.) may be subject to a repair fee. Please make sure your item is clean before dropping it off at a store or mailing it to us or the item will be returned to you to wash.

If you are unsure of the care instructions for your product, please take a look at our Product Care page.

There are a few ways to get your item repaired: 

1. You can permanently fix small holes or tears with gear repair tape/patches, which you can find here.

2. Visit us in store, where our knowledgeable staff can perform minor fixes on-site, guide you through a self-repair or send your item to our repair facility.

3. You are also welcome to mail your repair in to your closest store, along with a printed copy of a fully filled out repair form.

If you choose to mail your repair to us, we ask that you cover the shipping cost both to the store and back to you if you require it to be shipped back to your home. We will cover the shipping to the facility and back to the store. The repair work (in most cases) is covered by Patagonia.

We strive to bring your item back to like-new condition using similar fabric and hardware. If we do not have the original materials available, the integrity of the garment becomes our top priority. The color of the fabric used for the repair may not be an exact match, but we’ll do our best to find the closest match possible.

In-store repairs include most minor patching, zipper repairs, broken snaps and buttons. Repairs that are more comprehensive are sent to our repair processing facility with an average turnaround time of 10-12 weeks. *We appreciate your patience during this time.

How to know if your item can be repaired? 

Our goal is to repair everything we can, but each repair is different. Sometimes, repairs on well-worn garments are straightforward. Conversely, repairs on newer items that have seen a lot of damage can be extensive and deemed unrepairable. We do our best to check each garment with accuracy and consistency before making a determination.

If you have a small hole or tear, a patch of Tenacious Tape is usually all you need. Tenacious Tape is a fix that lasts and does not affect the warranty or our ability to make future repairs.

Here are a few examples of things we are unable to repair: 

• Delaminated items (interior lining flaking off)
• Replenishing down loss
• Stains (check out our product care page)
• Numerous holes/tears (more than 6 separate holes in the garment)
• More than 3 broken zippers
• Threadbare items
• Boxers, briefs & underwear
• Shorts liners/elastic waistbands
• Baselayers
• Tank top/swim suit straps
• Socks and gloves
• Wheeled luggage
• Shoes & wading boots
• Waterproof packs & bags

If you are unsure whether your item falls under this category, please give us a call or send us an email with photos of the item and we can clarify for you.

If we determine your item is beyond repair, we can return it to you as is or recycle it for you. If you would like us to return your unrepaired item, please let us know.

If you choose to have your item recycled, it will be evaluated under our Ironclad Guarantee. Depending on the outcome of the warranty evaluation, you may receive a partial merchandise credit which you can apply toward a replacement item.

Without proof of purchase, you will only be eligible for up to 50% of the value of the item.

To keep your gear in play longer, follow product care guides and learn more about how to fix your gear: www.ifixit.com/Patagonia

If you have any questions about our repair program please contact us. 

We are happy to service customers as a Patagonia Dealer. We encourage you to find your local Patagonia store to help with your repairs.