Refund policy

Holiday Return Policy

Return for full refund for a full refund until and including Sunday, January 10th, 2027. After January 10th we will process all returns for store credit or exchange only.

All returns/exchanges must have proof of purchase and be in saleable condition. Tags must be attached and not damaged. Products must be unwashed, unworn and returned without stains, scuffs, tears or smells. Instore price adjustments are honoured up to 14 days after the original purchase date.

Please do not send your purchase back to the manufacturer or other Patagonia Stores.  

Price Adjustment Policy

If you purchased a full-price item on patagoniahalifax.ca, patagoniaottawa.ca, or in-store at either of these locations, and it goes on sale within 14 days of the shipping date (or the date purchased if bought in-store), we'll refund you the difference if it is still in stock. Items that are already discounted are excluded. Please contact Customer Service and we will be happy to assist you.

Exchanges by Mail

If you would like to exchange your product for another size while it is still in stock, simply create a new order at our website and return your original purchase.

Returns by Mail

All returns by mail will be processed at a flat rate shipping fee of $15.

To process a return by Mail, please enter your order number and email in our return portal to start the process.

Once your return is received and inspected, you will receive a notification to confirm the approval or rejection of your return. 

Please do not send your purchase back to the manufacturer or other Patagonia Stores. 

Please note we are unable to process returns on orders placed from patagonia.ca, or purchased from any other Patagonia location aside from our Halifax or Ottawa stores.

We will be able to process an exchange or store credit for these items, as long as all other criteria in our return policy has been met.